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Terms of Use

These Terms of Use govern play at Orillia Casino. Creating an account, signing in or placing a wager means you accept them.

Accepting these terms

Registering or playing at Orillia Casino creates a binding agreement between you and us under these terms. If you cannot accept them, please stay off the site.

  • Please go through these terms before you make your first deposit.
  • Our Bonus and Promotion Rules, Privacy Policy, About Cookies page, Responsible Gaming page, Identity Checks page and Underage Gambling Policy also apply to you.
  • If any linked page goes deeper on a subject, its wording governs that subject.

Claiming bonuses

Our Bonus and Promotion Rules govern every offer at Orillia Casino, from the welcome offer and the free daily prize game to Orillia Rewards. Wagering, the maximum bet, the withdrawal cap and expiry are all set out there, so read them before claiming.

Checking who can play

  • You must be 19 or older.
  • You must be physically in Canada when you play.
  • Online casino play is available only where it is permitted under local law.
  • Every part of our service follows Canadian law on age limits, identity checks and anti-money laundering.
  • Deposits open only after our KYC and geolocation checks are complete.
  • A self-exclusion or a break blocks you from opening a second account to keep playing.

Nobody under 19 can hold an account. Our Underage Gambling Policy explains how we prevent it.

Updating these terms

Any change to our payments, games or legal duties triggers a revision of these terms. Each revised version is posted here and shows its start date.

  • For important changes, you get a notice at login or by email.
  • Once the revised terms take effect, any further play on your part signals that you accept them.
  • If a change is not acceptable to you, cash out your balance and stop playing.

Avoiding prohibited conduct

  • No cheating, collusion or chip dumping with other players.
  • No bots, scripts or software that places bets for you.
  • No VPN, proxy or other tool that hides your real location.
  • No deposits with money that is not yours or that comes from crime.
  • No use of another person's account, card or wallet.
  • No exploiting software faults or game errors.
  • Messages sent to our support team must never be abusive or threatening.

Where we detect prohibited conduct, the affected bets may be voided, winnings withheld, bonuses removed and the account closed. We report the matter to the proper authorities whenever Canadian law requires.

Respecting our intellectual property

The Orillia Casino name, logo, graphics, text and page design are our property or that of our licensors. Every game runs on software owned by the studio that made it.

  • Use the site for your own personal play only.
  • Do not copy, frame, scrape, resell or reverse engineer any part of the site or its games.
  • Our name and logo may only be used with our written permission.

Opening an account

  • Each person may hold just one account. We close any duplicates and cancel any bonuses attached to them.
  • Give your legal name in full, your birth date, your residential address and how we can contact you.
  • Whenever your details change, update them right away.
  • Keep your password private. Do not give it to anyone.
  • If you think your account was accessed by someone else, email us without delay.
  • Which documents we accept, and when we ask for them, is explained on our Identity Checks page.

Making a complaint

We handle complaints by email only. Send them to support@orilliacasino.app including:

  • your username;
  • the moment the problem occurred (date and time);
  • the game, bet or payment involved;
  • what outcome you want.

Every complaint gets investigated and answered by email. Reply in the same thread so we can track the case from start to finish.

Depositing and withdrawing

All accounts run in Canadian dollars (CAD).

  • Deposit methods: Interac e-Transfer, Visa, Mastercard, Apple Pay, Google Pay, PayPal, MuchBetter, Payz (ecoPayz) and Bank Wire / Transfer.
  • Withdrawal methods: Interac e-Transfer, Visa, Apple Pay, PayPal, MuchBetter, Payz (ecoPayz) and Bank Wire / Transfer.
  • Minimum deposit: C$20.
  • Minimum withdrawal: C$100 (Interac and eCheck).
  • Withdrawal limits: we state no limits on withdrawals.
  • Payout speed: with most payment options, winnings land in 60 minutes to four hours. Bank wires need no more than 12 hours.
  • Fees: the casino charges nothing on deposits or withdrawals.
  • Pay only with methods you own.

A withdrawal can be held until identity checks are complete. Any charges set by your own bank or wallet are between you and them.

Playing the games

  • Rules, paylines and payout details for every game sit in its help screen.
  • The outcome of every spin on a slot, and of every round of digital table play, is set by our random number generator.
  • Live dealer games use real dealers, cards and wheels streamed in real time. The result recorded by the live studio is final.
  • Any malfunction voids all plays and payouts in the round it affects.
  • When a round is voided, we return the stake for that round.
  • If your connection drops, the round normally completes and the result appears in your game history.

Limiting our liability

We operate the site carefully, yet cannot promise constant uptime or zero errors.

  • Losses caused by third-party services beyond our control, by the device you use or by your internet connection are not our responsibility.
  • If someone else uses your login details, any resulting losses are not our responsibility.
  • Indirect losses, such as lost profits or lost opportunities, are not our responsibility.
  • Whatever the claim, we owe no more than the stake on that bet.
  • Nothing here takes away any right that cannot legally be excluded.

Applying the law

This agreement is governed by Ontario law and by the federal laws of Canada applicable in Ontario. Any dispute that cannot be resolved by email will be heard by the Ontario courts, unless the law where you live grants you a different right.

Contacting us

Our only support channel is email. Send account, payment, game or complaint questions to support@orilliacasino.app. Write from your account's email so we can verify it's you.