Privacy Policy

Here we explain which personal information Orillia Casino collects and how it is used. We gather only what is needed to run your account, pay you securely and comply with Canadian legal requirements.

Knowing what we collect

Identity: your complete name, the day you were born, and any identification documents you send us so we can verify who you are.
Contact: your home address, email and phone number.
Account: username, encrypted password, settings and the limits you choose.
Payments: payment method, deposit and withdrawal history and proof that a method is yours.
Play: bets, wins, game history and bonus use.
Technical: IP address, location results from geolocation checks, browser version and device model.
Support: the messages you send to our support email and our replies.

Using your rights

Your information belongs to you. You can ask us to:

access it and get a copy;
correct details that are inaccurate or outdated;
delete it;
object to how we use it, including for marketing.

Email your request to support@orilliacasino.app from the address you used to register. After we verify who you are, we act on it. Where Canadian tax or anti-money laundering law means certain records must stay on file despite a deletion request, we will tell you so.

Relying on legal grounds

Contract: running your account, your bets and your payments.
Legal duty: we must verify your age, identity and location and carry out anti-money laundering screening.
Legitimate interest: fraud prevention, site security and fixing faults.
Consent: marketing messages and optional cookies.

Protecting minors

Play at Orillia Casino is open to people 19 and older. Sign-ups from anyone younger get turned down. Find a minor behind an account? We shut it right away and wipe the personal data connected to it, retaining only the records required by law. Read the complete rules in our Underage Gambling Policy.

Explaining why we use it

Open your account and keep it secure.
Confirm your age, identity and location.
Move your deposits and withdrawals.
Run games, bonuses and Orillia Rewards.
Apply deposit, wager and stake limits, as well as reality checks, breaks and self-exclusion.
Identify fraud, money laundering and abuse of bonuses.
Answer your emails and handle complaints.
Send offers, but only if you have opted in.

Transferring data outside Canada

Some partners that host data, check identity or handle payments operate outside Canada. Data processed there is subject to local law, which may allow authorities in those countries to access it. Written contracts require every partner to safeguard your information at a level close to what Canadian law expects.

Sharing with partners

Payment companies: banks, card networks and wallets behind the methods in our cashier.
Verification companies: identity, age and geolocation check providers.
Service providers: game studios, live studios, hosting, email delivery and analytics.
Authorities: police, courts and government bodies when Canadian law requires it.

We never sell your personal information. Partners may use it only for the job we hire them to do.

Securing your information

Encrypted connections across the whole site.
Passwords stored in encrypted form.
Staff access only where their role needs it.
Security checks on our systems and partners.

No system is entirely free of risk. Should a breach seriously endanger you, we will contact you by email with guidance on what to do.

Handling cookies

Cookies keep your login session active and let us check that pages run correctly. Our About Cookies page describes every category and the steps to switch off optional cookies.

Keeping records

Canadian tax law and anti-money laundering law set how long we keep records of your account, identity checks and transactions. We store your marketing preferences until you change them. Once a retention period runs out, we erase or anonymise the data so nobody can connect it to you.

Choosing your marketing

Marketing is opt in. No consent, no offers.
Use your account settings to turn email offers on or off.
Every marketing email carries an unsubscribe option.
Opting out does not stop service emails about payments, security or your account.
Marketing stops completely during any break or self-exclusion.

Changing this policy

We may revise this policy if legal rules shift or if our handling of personal data changes. Any revised version lands right here, marked with the date it starts to apply. Big change? We'll notify you by email, or flag it on screen at your next login.

Contacting us

Privacy questions and requests go to support@orilliacasino.app. Support works by email only, and we reply from the same address.