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Responsible Gaming

Orillia Casino is all about fast, exciting games, and we want you to keep enjoying them. Here you get the tools in your hands, ways to check your habits and free, confidential support.

Keeping our commitment

Slots, live tables and game shows are entertainment. Treat every deposit as the price of a good time, never as income. Our job is to give you clear controls and to step in when play stops looking healthy.

  • We only offer our online games where they are lawful, and we follow Canadian requirements for identity verification, age checks and anti-money laundering in full.
  • Every account holder must be 19+.
  • We take your first deposit only once checks of your identity and current location are complete.
  • Our team watches for signs of trouble, such as chasing losses, repeatedly reversing withdrawals or a sudden increase in deposits, and will email you if we see them.
  • No promotional messages of any kind go to anyone whose account is paused or who has self-excluded.
  • Deposits and withdrawals carry no fees, so your account history shows accurate figures.

Checking your own play

Your account area includes a private self-assessment quiz: nobody else sees your answers. It needs only a few minutes. Take it now and return to it from time to time, even when everything seems fine.

Watch for these warning signs:

  • Repeatedly playing for longer than you intended.
  • Raising stakes to win back what you lost.
  • Using rent, bill or grocery money to play.
  • Borrowing money, or keeping your play secret from those close to you.
  • Feeling anxious or irritable when you cannot play.
  • Missing work, school or family time because of gaming.

Do any of these signs sound like you? The tools below let you set a limit today or step away for a while.

Using the tools you control

All tools sit in the responsible gaming area of your account. Most can be turned on by you in a few seconds, or our staff can configure them if you request it by email.

Limits on deposits, wagers and stakes

  • Deposit limit: pick a time frame and cap how much you can deposit during it.
  • Wager limit: caps the total you can stake across all games within the period you choose.
  • Stake limit: restricts how much you can bet on any single spin, hand or round.

When you hit a limit, the related action stays unavailable until the period ends. Combining all three gives you tighter control.

Reality checks

Reality checks are on-screen pop-up reminders that show up at whatever interval you pick. Each displays your session time, total wagered and net result. With one tap you can continue, check your history or log out.

Time alerts

Set a session length and we notify you the moment you hit it. Use it to stop on schedule, not on a hunch.

Time away from play

Choose a cooling-off spell of at least one day and no longer than six weeks. Until it expires, your account stays locked.

  • No deposits, no bets and no bonus offers during the break.
  • You can still log in to withdraw your balance.
  • The break cannot be shortened once it starts.
  • Your account reopens when the chosen period ends.

Self-exclusion

Self-exclusion gives stronger protection when a brief pause falls short. Email our team and we will lock your account for a longer period that we agree with you. During that time you cannot play or deposit, and you receive no marketing. We also try to stop any new account being registered with your details. Once the lock starts, it cannot be ended early.

Closing your account

Permanent closure of your account can be requested by email. Take out any remaining balance beforehand, or ask us to pay it to you as part of the closure. If gambling is the reason for closing, let us know so we can remove you from our mailing lists and prevent the account from being reopened.

Identity and location checks

Your ID must be confirmed, and your location shown to allow play, before we accept any deposit. This keeps minors and anyone who has self-excluded out of our games.

Protecting minors

Gambling here is open to adults 19 and over only. We check age ahead of the first deposit, and if a minor is found holding an account, we shut it straight away. Parents and guardians will find practical device tips in our Underage Gambling Policy.

Finding free support

The organisations below provide confidential support at no cost to players, as well as to their friends and family:

  • Gambling Therapy
  • Responsible Gambling Council
  • BetGuard
  • GamTalk
  • Internet Matters

Reaching out early makes a difference. You do not need to have a serious problem before you talk to someone.

Changing your limits

  • Lowering a limit: takes effect instantly.
  • Raising a limit: becomes active only once 24 hours have passed, so you have a chance to reconsider.
  • Removing a limit: counts as a raise and also waits 24 hours.
  • Breaks and self-exclusion: cannot be cancelled or shortened once they begin.

During those 24 hours, the limit you already have remains in force. You can withdraw a requested increase whenever you like before it takes effect.

Contacting our team

Write to support@orilliacasino.app if a tool behaves unexpectedly, if you want us to place a limit for you, or if you are ready to self-exclude or shut your account. Our responsible gaming team reads each message and replies confidentially. Your account also falls under our Terms of Use and Bonus and Promotion Rules.